All Regional Center Vendors and Long-Term Care Facilities serving Regional Center consumers are required under the California Code of Regulations to report Special Incidents involving consumers to the Regional Center within 24 hours of the incident. In addition to reporting requirements outlined in TITLE 17, the Regional Center also has specific reporting requirements for vendors for other types of Special Incidents not listed in regulations.

Kern Regional Center requires that all Vendors and Long-Term Care Facilities:

• Notify Kern Regional Center via phone (661) 852-3237 or email krcsirs@staging.kernrc.org within 24 hours of an incident or learning of an incident.
• Submit a written report within 48 hours of an incident via Therap.
  Therap Login Page: Therap Services
  – If a vendor is having Therap issues, please email a written report to krcsirs@staging.kernrc.org
• Notify applicable investigative agencies.

Kern County:

• Kern County Aging and Adult Services (APS)
  Phone: (661) 868-1006
• Kern County Long Term Care Ombudsman Program
  Phone: (661) 323-7884
• Mandated Reporter Flowchart
• Mandated Reporter SOC41 Form
• Community Care Licensing (CCL)
  Phone: (844) 538-8766
• California Department of Public Health (ICF and Skilled Nursing)
  Phone: (800) 236-9747
• Kern County Child Protective Services
  Child Abuse Hotline: (661) 631-6011 [Countrywide], (760) 375-6049 [Ridgecrest]
  – Call the hotline to speak to someone directly, then fax the form to: (661) 631-6568
  – To complete the form online: Click here
• Kern County Sheriff’s Department (Non-Emergency Report ONLY within County jurisdiction)
  Phone: (661) 391-7500
• Bakersfield Police Department (Non-Emergency Report ONLY within City jurisdiction)
  Phone: (661) 327-7111

Mono County:

• Mono County Child Welfare Services
  – To complete the form online: Click here
• Mono County Adult Protective Services
  – To complete the form online: Click here

Inyo County:

• Inyo County Child/Elder Abuse

Therap Resources: 

• Therap Vendor User Guides and Training Videos
• Therap Vendor Password Reset and Training Request
• New Vendor Therap Account Request email: krcsirs@staging.kernrc.org